Utilities Customer Service Division

Mission Statement

The City of Denison Utilities Customer Service Division is dedicated to following the City's Core Values by providing quick and courteous customer service while maintaining and operating an accurate and efficient utility billing system.

Responsibilities

The Utilities Customer Service Division strives to provide our citizens with professional and prompt customer service while maintaining accurate billing and account management. 
Services provided include:

  • Processing utility payments
  • Establishing new service
  • Applying requested changes to utility accounts
  • Monthly billing for water, wastewater, and refuse services
  • Customer service and education regarding water billing and meter reading

Service Request

During regular business hours, service questions or concerns can be reported to our office at 903-465-2720 option 1. For service problems that occur after regular business hours, including water main breaks or leaks and sewer issues, please contact the after-hours phone number at 903-464-4427.

For all refuse questions, including missed trash pick-up, scheduling a special pick-up, trash pick-up schedules, and dumpster requests, please contact Public Works at 903-465-2720 option 2.
 

Water Information

Providing safe and reliable drinking water is the highest priority of the Denison Utilities Division. For more information about the water in Denison, please read water information or our water quality report.

 

PIA Legislative Changes

In an effort to protect sensitive customer information from predatory practices, the legislature passed H.B. 872. H.B. 872 applies to information held by a municipally owned utility (MOU) that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service.

Effective immediately, an MOU may not disclose customer information (including the customer’s address) under the Public Information Act (PIA) unless the customer elects to make the information public or certain exceptions apply. Also excluded from public disclosure is information: (1) that reveals whether an account is delinquent or eligible for disconnection; and (2) collected as part of an advanced metering system.

H.B. 872 essentially reverses the prior law’s requirements. Before H.B. 872, utility customers had to fill out a form to request their information remain confidential. Failure to do so made the customer’s information public. Now, a customer’s information is protected unless the customer opts to make it public.

MOU customers may elect to make their information public by filling out the following form requesting disclosure of their personal information in response to Public Information Act requests:   Notice of Disclosure.