City of Denison Utility Billing Office

Welcome to our online payments website!

The following services are available:

Utility Billing

If you have a question about your account, please contact us online or use the contact information to the right. If you choose to email, please include your name and service address.

NOTE: CONVENIENCE FEE EFFECTIVE 10/01/2023

A convenience fee of 3% will be applied to all online payments, including auto pay set up through this website.

This fee is to assist in offsetting the City's costs of accepting electronic payments.

You can avoid these fees by paying with cash or check, or signing up for bank draft enrollment through our office at https://www.cityofdenison.com/utilities/webform/bank-draft-enrollment-authorization

Available services

Utility Billing

Information

Office hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
If your services need to be reinstated after making an online payment, please contact our office at 903-465-2720 opt. 1.
If you have a water emergency outside of regluar business hours, please call the afterhours number, 903-464-4427.